If you experience any issues or technical difficulties with registering for a course or proceeding through the course we are available to provide assistance. In order to get your issue resolved as quickly as possible, please read the basic instructions below carefully. Over 90% of the technical difficulties Defensive Driver Academy students experience can be easily resolved by one of these steps:

• Reload or refresh the browser page. Simply reloading the page will reset the page content and typically solves navigation or course access issues.

• Log out of your account, close the browser, re-open the browser, return to the Defensive Driver Academy site and log back into your account. This simple process will solve most browser cache issues that may cause problems with page loading.

For any technical issues that are not resolved through the actions noted above, please send an email to support@defensivedriveracademy.com

IMPORTANT:  Please make sure to include the following information when you contact us:

• A detailed description of the problem you are experiencing. The more detail the better. Include at what point in the course you experienced the error. Was it while trying to register for the course? Are you able to gain course access but are having navigation errors? Is something in the course not displaying correctly? Without specifics regarding the problem you are having we cannot quickly determine how to solve the problem. Also make sure to include your first and last name, which course your registered for and the email address you used when you registered.

• What internet browser are you using? Google Chrome, Mozilla Firefox, Microsoft Edge and Safari browser are supported. If you are using a different browser, switching to one of the browsers listed will likely solve your issues. Older browsers cannot support many of the interactive elements used in our courses.

• What computer operating system are you using? Windows? Apple? Linux? Knowing what computer system you are using is very helpful in correcting technical issues.

PLEASE:  Support requests such as the example provided below will not be effective in getting any problems corrected quickly. 

The course is not working, what can I do?    This request includes no details at all. What part of the course is not working? Were you able to register for the course? Are you having navigation issues? Are images not showing correctly? Is the problem with videos or interactive graphics? 

So…  please provide as much detail as you can regarding any problems you may experience and we will quickly get you up and running!